I take over the systems, the communications, the follow-throughs, the processes… and I maintain it so you don’t have to think about it.
I’m Stephanie — a remote systems and operations support professional with 9 years of experience working inside government agencies, outsourcing firms, and consultancies.
In that time, I’ve learned one thing clearly: most growing businesses don’t fail because of a bad product or weak sales. They stall because the operations haven’t kept up. Processes that only exist in someone’s head. Team coordination that runs through group chats. Onboarding that happens differently every time.
I fix that. I come in, map out how your business actually works, build it properly; SOPs, project management setup, automation, team workflows, and then stay on to keep it running.
I work fully remotely with US and UK clients, aligned to your time zone, on a monthly retainer basis.
I build your business operating system inside Notion;Create internal wikis, SOPs, meeting notes, and team knowledge bases
I build your complete client experience workflow inside Dubsado; so every client gets a consistent, professional experience from first enquiry to final delivery.
I build board systems for client delivery, content pipelines, or team workflows; so work moves through predictably without anyone chasing updates.
I set up your full client lifecycle inside GHL; so new clients move through your process consistently every time.
I design and implement your entire operations hub;so it stays clean and usable as you grow.
Operations & Business Growth Professional with 9+ years experience across government, consulting, digital/creative agencies.
Before I build anything, I map how work flows through your business, where the gaps are, and what a properly structured back end should look like.
I turn the knowledge that lives in your head into documented, repeatable processes your team can actually follow.
I keep your team aligned without you having to be the middle person, so projects move forward and nothing waits on you.
Building a system is only half the job. I stay on to make sure it keeps working, I don’t build and disappear.